DELIVERY INFORMATION
DELIVERY INFORMATION
FREE SHIPPING ON PURCHASES
We deliver all our orders with DHL, regardless of the size of your order.
A shipping fee of is added to all orders below an order value. All orders over a amount are free of shipping, see in checkout.
Deliveries take place between 08:00 and 18:00, Monday to Friday. Normal delivery time is 4-8 working days, all depending on where you live.
Products marked as "long distance goods" have a longer delivery time. Normal delivery time for these products is 5–20 days.
FAILURE OF DELIVERY AND ATTEMPTED DELIVERY
If our forwarder, DHL, cannot deliver your package, they will send you an avi.
You can then pick up the package at the nearest agent, or book a new appointment with them for delivery.
Track your package on DHL's website. You will receive the package ID in your delivery confirmation email.
DHL has no obligation to call the customer to check with them if they are at home. However, this may still occur depending on who delivers the package and if there is a telephone number indicated on the waybill. We ask that you contact DHL before contacting us for assistance regarding your package.
If you are not available at the time of contact or do not contact DHL yourself within 7 days, the delivery will be sent back to our warehouse in Skurup.
In connection with this, we will charge a fee for shipping and handling.
We therefore cancel your order and refund the cost of the goods after deducting the fee for return shipping as well as administration costs and inventory management.
If the payment made by you is not enough, we will charge you the difference. The total cost for this varies depending on the weight and volume of your delivery.