DELIVERY INFORMATION
DELIVERY INFORMATION
FREE SHIPPING ON ALL PURCHASES OVER 60 GBP
We deliver all our orders with DHL, regardless of the size of your order.
A shipping fee of GBP 10 is added to all orders below an order value of GBP 60. All orders over GBP 60 are free of shipping.
Deliveries take place between 08:00 and 18:00, Monday to Friday. Normal delivery time is 3-6 working days, all depending on where in Great Britain you live.
SHIPPING COSTS
Shipping is charged at GBP 10 per delivery on orders with an order value under GBP 60. The delivery then takes place to your door.
All purchases over GBP 60 are free of charge.
FAILURE OF DELIVERY AND ATTEMPTED DELIVERY
If our forwarder, DHL, cannot deliver your package, they will send you an avi.
You can then pick up the package at the nearest agent, or book a new appointment with them for delivery.
Track your package on DHL's website. You will receive the package ID in your delivery confirmation email.
DHL has no obligation to call the customer to check with them if they are at home. However, this may still occur depending on who delivers the package and if there is a telephone number indicated on the waybill. We ask that you contact DHL before contacting us for assistance regarding your package.
If you are not available at the time of contact or do not contact DHL yourself within 7 days, the delivery will be sent back to our warehouse in Skurup.
In connection with this, we will charge a fee of 15 GBP for shipping and handling.
We therefore cancel your order and refund the cost of the goods after deducting the fee for return shipping as well as administration costs and inventory management.
If the payment made by you is not enough, we will charge you the difference. The total cost for this varies depending on the weight and volume of your delivery.